Grievance Redressal Policy

01 What this policy covers

This policy explains how to raise a grievance about Hommigo, the app, the website, or another user's conduct on the platform, and how we handle it. It is provided in line with the grievance redressal practices expected of online platforms operating in India.

02 Our Grievance Officer

Hommigo has designated a Grievance Officer to look into complaints about the platform.

• Name: [Grievance Officer full name - to be confirmed by AAIBUZZ India Pvt. Ltd.]
• Designation: Grievance Officer, AAIBUZZ India Pvt. Ltd.

03 How to file a grievance

You can file a grievance by writing to our Grievance Officer, or by using our Contact Support or Report an Issue pages. Please include your name, contact details, a description of the issue, and any reference numbers (such as a booking, payment or listing ID) that can help us look into it faster.

04 What happens after you file a grievance

We aim to acknowledge your grievance within 24 hours of receiving it, and to resolve it within 15 days, in line with the timelines expected of online intermediaries in India. Some matters, especially ones involving a dispute between two users, may take longer to resolve fairly, in which case we will keep you updated on progress.

05 Grievances between two users

Where a grievance is about a disagreement between two users, such as a booking, payment or agreement dispute, we will look into the matter from both sides and try to help reach a fair resolution. Hommigo is not a court or arbitrator, so for some disputes we may recommend the parties seek independent legal advice or use another appropriate forum.

06 Changes to this policy

We may update this policy, including our Grievance Officer's details, from time to time. We will post the updated policy here with a new "last updated" date.

07 Contact us

You can also reach our general support team any time using the details below.