Support
Report an issue
Run into a bug, a payment problem or something that felt unsafe? Let us know and we will look into it.
What counts as an issue?
Anything from a broken screen in the app to a payment that did not go through to something that made you feel unsafe. If in doubt, tell us anyway.
What happens after you report
- Our team looks into it, usually within 2 business days
- Safety concerns are prioritised and escalated immediately
- We follow up by email or phone if we need more detail
Have a listing problem instead? Report a property, or visit the Help Center.